Yesterday I recorded the ridiculous encounter I had with a woman shopper behind me in the pay-queue at Carrefour in Suntec City.
Today, I want to share something equally ridiculous, though it didn’t involve a fellow shopper, unless you count those who stood and stared at me.
This was what happened. Several days ago, I had popped into Watsons at Tiong Baru Plaza intending to buy some hand soap. Then I remembered that I had more urgent shopping to do elsewhere.
I turned to leave when I spied a toothpaste offer: normal price of$8.40 cut to $6.55. I couldn’t resist, especially when the box was sealed. There was even the warning: “Do not accept if seal is broken”.
This is something that’s rare where toothpaste sold in Singapore is concerned. Most times, the tubes come without a box; worse, the caps have no seals either.
Naturally, i decided to buy the Parodontax toothpaste.
But I was surprised when i was charged the full price of $8.40!
Thinking I might have made a mistake, I went back to the shelves to check. Sure enough, the signs there were large as life, stating the selling price was $6.55, down from $8.40.
It’s the sort of mistake I’ve come to expect, having come across such errors from Cold Storage, to Fairprice, Watsons and Guardian, as regulars to this website would know from my various posts.
So I went back to the cashier to point out the mistake which as usual didn’t elicit anything more than a stare of disbelief, followed by passing of the buck from one supervisor to another.
Thereafter mistake confirmed, refund process kicked in. As I had paid cash I expected to be refunded the difference and that would be that.
Thus i was flabbergasted when be4 handing me the $1.55 refund, the supervisor handed me a small form, asking me to give my name and IC number and sign for the money.
That’s when I got irritated, very.
“I’m sorry, I won’t do it,” I said. “Why should I give you those details? It’s you who made the mistake, not me…”
Other shoppers stared.
The supervisor was adamant. I had enough and said forget it, I don’t want the toothpaste. Just give me back my $8.40.
She wavered but another supervisor strengthened her backbone, and she declared it was the company’s policy.
“I won’t sign and that’s final. Just give me back my money..”
She said she couldn’t; I said I won’t. We went on a bit like that for a couple of minutes when I nearly gave in. But she beat me to it. Handed me the refund, saying grudgingly: “You don’t need to sign…”
I walked away far from triumphant, as i had endured many curious stares during the exchange.
Worse, I had wasted some 5 to 8 minutes, all for $1.55. As one of my nephews said: “Your time so cheap, meh?” when i told him what happened.
Lagi worse, I also kicked myself for not having the presence of mind to oblige with a fictitious name and I/C number instead of engaging in a stupid argument. Why didn’t I do that? Doesn’t a stupid policy deserve this snub, unless giving a false identity is illegal under all circumstances?
Now tell me what you would have done in my shoes? 🙄