Having well-placed acquaintances is a lot more effective than bitching on the Internet alone… where Big Corporations are concerned and where the blogger (moi) is restrained n factual with my grouses.
I’ve been writing about my price problems with Cold Storage since September and got increasingly disbelieving to be hit not once, but twice and then three times. At the same Great World City outlet to boot.
Then as if to raise the stakes, Cold Storage’s sister company, Guardian Pharmacy, also gave me a price problem, quickly followed by GWC fellow tenant, Watsons.
All these tales of price problems might have drawn me no more than sympathetic clucks from friends and strangers who visit this site — if not for the fact that a highly placed acquaintance was jolted (or possibly irritated by my constant bleating about being overcharged for basically low-priced household goods) enough to act.
This highly placed acquaintance started the ball rolling, details of which can be found in the post immediately be4 this.
No less than Alan S Nementzik CEO of Giant actually wrote last Friday!
Needless to say, I declined the gift and added that I was dismayed to learn the cashier was given a letter of warning. It was — and is — never my intention to get the digits in a big operation into trouble when I write about my unsatisfactory encounters.
Rather, in the case of the Dairy Farm units, it was to suggest that something was awry in their systems, procedures and processes. I duly conveyed feelings to Mr Nementzik who duly huffed and puffed about cash machines being opened at will etc.. get the real flavour from his email repro below:
Click on the image to get the blow by blow account. What i find absurd is the explanation for the warning letter: “Our cashiers cannot simply open their cash registers without following procedures. If we have no control on these processes, the resultant shrinkage will be severe.”
Surely there must be other checks, including mechanical checks, to prevent or reduce shrinkage? Such as registering the number of times a cash register has been opened?
And why isn’t the cash register part of the computerisation system tie-in so that as a sale is registered the central stock will be simultaneously deducted?
Still, I will let sleeping dogs lie, as further arguments with the powers that are may cascade down to those least able to defend themselves.
I shall move on tho I shall continue to document any adverse price differentials I encounter at Cold Storage, Guardian, Watsons, wherever — here.
I would be truly delighted if my shopping can be done without my brain having to act as a bar code scanner at the shelves and then acting as a counter-check at the check out! That sure takes the joy out of shopping, especially where food is concerned.